Customer service is one of the keys to business success. Do you know your customers? What are they saying about you? How can you retain your loyal customers and how can you make them evangelist of your product and services?
This half-day training session walks participants through how to create and execute a customer-centric strategy that drives improved and sustained revenue growth.
Click here to register.
Search the event calendar for the next time this training is being offered.
You can also contact us at firstname.lastname@example.org or +233 302 901092.
|Course Price||GHS 500.00|
At the end of this training program, participants are expected to:
- appreciate how to use customer behavior and purchasing trends to inform business decisions
- understand the importance of using a CRM to better manage customer journeys and order fulfillment
- know how to develop a process/culture for delivering the best customer experience
- come up with some practical applications for their business
Who should attend?
- entrepreneurs and business owners
- senior managers and executives
- sales and customer services personnel
- relationship managers
|Course duration (days)||1|
|Number of hours per day||3 Hrs|